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Customer Support & Contact Information

Our customer service representatives are standing by 24/7 at our Help Desk to promptly answer any questions you may have.

We will respond to all requests within one hour – typical response time is less than 15 minutes. Our Help Desk is located inside the Players Area (log in to access the players area).

If you are experiencing difficulties or need to contact us for any reason, please open a Help Desk Ticket.

Alternatively, you can get assistance by emailing or call us anytime Toll Free 1-866–886-4038 (North America only).

Important Notice: Email, Live Chat and helpdesk customer support available 24/7.

Over the phone customer support is available:

Monday – Wednesday      8 AM – 12AM ET
Thursday 8 AM – 4PM ET
Friday 8 AM – 4 PM ET and 10 PM – 8 AM ET
Saturday 12 PM – 8 PM ET and 10 PM – 8 AM ET
Sunday 12 PM – 8 PM ET


Please add to your address book to ensure our e-mails reach your inbox.